The builders behind the execution.

The Standard Bearers

LEADERSHIP
Jared Siperstein
EVP, OPERATIONS
Owns: Day-to-day operational execution across dispatch, client teams, ABBY workflows, and NIGHTFIXX.
Protects: Speed, compliance, and clean closeout across every job.
  • Operational cadence: “fast, clean, documented.”
  • Cross-functional execution across service center functions.
  • Consistency through ABBY standards and exception handling.
JoAnn Stinnard
HEAD OF ACCOUNTING
Owns: Invoice processing discipline, compliance, and accuracy.
Protects: Client trust — nothing hits the ledger without being clean.
  • Invoice accuracy and documentation compliance.
  • Billing controls and clean closeout discipline.
  • ABBY-driven workflow enforcement and audit readiness.
Rudy Valentino
SR. MANAGER, SERVICE ESCALATION
Owns: Escalations and high-impact service recovery.
Protects: The client experience when urgency is high and tolerance is low.
  • Priority issue resolution and service recovery.
  • Client-facing accountability under pressure.
  • Standards enforcement when conditions get tough.
OPERATIONAL OWNERS
Brian Cronin
DIRECTOR OF CLIENT SERVICES
Owns: Client delivery standard across Client Managers.
Protects: Responsiveness, accountability, and enterprise trust.
  • Client delivery standards and daily performance.
  • Enterprise account oversight and coordination.
  • Escalation ownership and resolution discipline.
Heath Gibbs
CLIENT MANAGER
Owns: Long-standing client execution and field-level accountability.
Protects: ABBY service standards through every operational shift.
  • Institutional knowledge built over decades.
  • Day-to-day execution through change and growth.
  • Consistency, judgment, and reliability under pressure.
Jeff Beckman
CLIENT MANAGER
Owns: Multi-client execution and operational continuity.
Protects: ABBY-level quality as systems and scale evolve.
  • Long-term stewardship of key client relationships.
  • Execution consistency across high-volume environments.
  • Trusted operational judgment.
Tony Stanley
HEAD OF DISPATCH & SOURCING
Owns: Dispatch speed and correct partner assignment.
Protects: Coverage, throughput, and “right tech, first trip.”
  • Dispatch execution and response speed.
  • Partner coverage and sourcing discipline.
  • Operational throughput at national scale.
Ken Wilson
MANAGER, NIGHTFIXX
Owns: After-hours and emergency execution.
Protects: Overnight performance and documented closeout.
  • After-hours execution and emergency response.
  • Overnight coordination and accountability.
  • Documentation discipline under urgency.
Jarrett Tennis
MANAGER, NIGHTFIXX
Owns: NIGHTFIXX operational consistency.
Protects: National overnight reliability.
  • Overnight coordination and execution support.
  • Consistency and follow-through.
  • Performance discipline across after-hours portfolios.
This is a team built to deliver. Systems support them. Accountability drives them.