We support multi-site facilities programs where response is measured,
execution is accountable, and billing is provable.
Founded in 1999, ABBY was built in night and emergency service environments —
conditions where response is non-negotiable and failure is visible the next morning.
As we expanded nationally, we rejected the industry norm that scale must dilute control.
Instead, we invested deliberately in systems that preserve consistency as volume increases.
We measure performance by outcomes: response discipline, clean execution,
and transparent billing that holds up under audit and scrutiny.
Clients stay with us for reliability under pressure, visibility into every job,
and accountability that doesn’t disappear after contracts are signed.
We don’t compete on noise.
We compete on performance — job after job, year after year.
Nights, weekends, and holidays are where programs break. We were built there. Clear ownership, clean closeout, and standards that don’t drift. Transparent invoicing that holds up under audit and scrutiny.
Every system we operate today exists because a real operational failure existed first.
The industry did not have a transparent biller in our space.
We became the first truly transparent invoice partner.
No proprietary software existed to operate effectively alongside ServiceChannel.
We built ABBY.
Low-priority work clogged open queues.
We created automatic, real-time work bundling.
There was no visual way to see live on-site vendors.
We created ABBY’s real-time, communication-capable service map.
A long-standing national retail client asked how we managed after-hours better than our peers.
NIGHTFIXX was born and the pilot began in early 2015.
NIGHTFIXX remains the only pure-play after-hours service management operation of its kind.
Repetitive low-level work created unnecessary friction.
We automated routing to trusted, tenured field partners.
Nearly 50% of work requests are now auto-routed.
Flat margins ignored real internal effort.
We tied fees to actual management labor measured by ABBY.
More than half of all maintenance requests now receive reduced fees.
Talk with our solutions team.ABBY Solutions Group
What we protect
25 years of solving what the industry couldn’t
Get started with ABBY.