“I have worked with ABBY Solutions Group since 2004 and I have nothing but the utmost respect for Tom, his company, and the services they provide. I never hesitate to contact them regardless of how strange or unusual the request. Unlike my past experiences with other national vendors, ABBY is more than a group of coordinators in a call center environment simply processing work requests. They are extremely knowledgeable and capable of executing projects in a myriad of categories, it is like we have an extra Facilities Manager on the team. Their transparency model is unique and refreshing, allowing us to perform spot checks with their sub-contractors, ensuring that they are the actual vendor performing the quoted service, they are being paid the quoted amount and in a timely fashion, and confirm that there aren’t any unusual fee’s or hold backs.

Over the years Tom has brought to my attention many additional metrics to weigh above and beyond the typical cost per invoice, and hourly contracted rate, which have been beneficial to me in identifying true costs of service and determining actual value through comparisons. Tom is extremely knowledgeable and a whiz with numbers, and his reports and recaps are always thought provoking and spot on. Finding quality, reliable, and ethical vendors is every FM’s challenge. With ABBY it is not only about providing a quality service, but also about building a long term relationship. I am thankful we have ABBY in our corner.”